PaPUC June 2012

      PaPUC June 2010

      PaPUC Feb. 2009

      PaPUC Nov. 2008

      PaPUC Aug. 2007

      NY NFGDC

      Duke Kentucky
      Microsoft Customer
         Satisfaction Survey

      Windows 2010

      Website Changes

      Diversity Awards

    

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


As always, we thank our new customers for their support and business and anticipate that many others will be joining the ranks of our satisfied customers in the near future.

Press Releases:

PUC Efficiency Investigation Shows Philadelphia Gas Works Could Continue to Realize $21 Million in Annual Savings

August 30, 2012

HARRISBURG – According to an audit report released today by the Pennsylvania Public Utility Commission (PUC or Commission), Philadelphia Gas Works (PGW or company) could continue to realize annual savings of up to $21 million and will implement the recommendations contained in the report. These savings are in addition to the $25 million annual savings and $2 million in one-time savings already realized by implementing recommendations from a Stratified Management and Operations Audit (Schumaker & Company) report released in February 2009.

The Commission voted 5-0 to make the audit report and the Company’s implementation plan to address those recommendations public. The PUC Bureau of Audits’ Management Efficiency Investigation (MEI) examined PGW’s progress in implementing 55 of the 93 original recommendations from the prior management audit report.

According to the MEI, PGW has effectively implemented 31of the 55 prior recommendations and has taken some action on the remaining 24 recommendations. Some of the changes made by the company include:

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Finalizing a program for performing periodic credit checks on new and existing gas suppliers;

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Tracking, quantifying and trending cost recovery efforts related to the gas theft program;

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Initiating efforts to routinely identify and track the value of emergency stock levels;

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Developing a comprehensive policies and procedures manual to guide the daily operations of the Supply Chain Department; and

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Developing a method to track absenteeism separately for the call center and perform periodic absenteeism root cause analyses to facilitate efforts to reduce absenteeism levels.

To read the full press release, refer to the PUC Website at
http://www.puc.state.pa.us/general/press_releases/Press_Releases.aspx?ShowPR=3025


PUC Audit Shows Equitable Could Realize Between $4.3 and $7.1 Million in Annual, and $50,000 in One-Time Savings

June 16, 2010

HARRISBURG – According to an audit report released today by the Pennsylvania Public Utility Commission (PUC), Equitable Gas Co. could see yearly savings of between $4.3 and $7.1 Million in Annual, and one-time savings of up to $50,000 by implementing recommendations contained in the audit report.

The Commission voted 4-0 to make the audit report and Equitable’s implementation plan public. The report indicated that Equitable has taken positive steps toward improving deficiencies found during a 2001 audit including, slowly improving customer collection issues and the efficiency and effectiveness of its operations despite its financial constraints.

The Stratified Management and Operations Audit was conducted by the consulting firm Schumaker & Company, Inc. on behalf of the Commission. The bulk of the audit fieldwork was completed in 2009.

The audit analyzed and evaluated management performance in 15 areas and resulted in 72 recommendations for improvement including 11 in the Affiliated Interest area which was rated as needing major improvement.  In its implementation plan, submitted to the Commission on May 21, 2010, Equitable accepted 58 recommendations, partially accepted 10 recommendations and rejected four recommendations.

To read the full press release, refer to the PUC Website at
http://www.puc.state.pa.us/general/press_releases/press_releases.aspx?ShowPR=2543


PUC Audit Shows PGW Could See Up To $7.5 Million in Annual, and $2 in One-Time Savings

February 05, 2009

HARRISBURG – According to an audit report released today by the Pennsylvania Public Utility Commission (PUC), Philadelphia Gas Works (PGW) could experience yearly savings of up to $7.5 million and one-time savings of up to $2 million by implementing recommendations contained in the audit report.

The Commission voted 5-0 to make the audit report and PGW’s implementation plan public. The report indicated that PGW has taken positive steps toward improving deficiencies found during a 2001 audit including, slowly improving customer collection issues and the efficiency and effectiveness of its operations despite its financial constraints.

Vice Chairman Tyrone J. Christy and Commissioner Wayne E. Gardner issued statements.

The Stratified Management and Operations Audit was conducted by the consulting firm Shumaker and Co. Inc. on behalf of the Commission. The bulk of the audit fieldwork was completed in 2007 with limited amounts of fieldwork conducted during the first half of 2008. The report, therefore, does not reflect the impact of the recent economic downturn on PGW. The audit analyzed and evaluated management performance in 14 functional areas and resulted in 93 recommendations for improvement.

In its implementation plan, submitted to the Commission on Jan. 22, 2009, PGW accepted 88 recommendations, partially accepted three recommendations and rejected two recommendations.

For the full press release refer to the PUC Website at http://www.puc.state.pa.us/general/press_releases/press_releases.aspx?ShowPR=2194


PUC Audit Shows Pennsylvania American Water Co. Could See $1.1 Million in Annual, and $400,000 in One-Time Savings

November 06, 2008

HARRISBURG – According to an audit report released today by the Pennsylvania Public Utility Commission (PUC), Pennsylvania American Water Company (PAWC) could experience yearly savings of up to $1.1 million and one-time savings of up to $400,000 by implementing recommendations contained in the audit report.

The Commission voted 5-0 to make the audit report and PAWC’s implementation plan public. PUC Vice Chairman Tyrone J. Christy issued a statement.

The Stratified Management and Operations Audit was conducted by the consulting firm Schumaker and Company, Inc. on behalf of the Commission.  The audit analyzed and evaluated management performance in 20 functional areas and resulted in 114 recommendations for improvement.  In its implementation plan, submitted to the Commission on Sept. 8, 2008, PAWC accepted 106 recommendations, partially accepted seven recommendations and rejected one recommendation.

To read the full press release, refer to the PUC Website at http://www.puc.state.pa.us/general/press_releases/press_releases.aspx?ShowPR=2121


PUC Audit Shows PECO Could Achieve up to $6.6 Million Annually

August 30, 2007

HARRISBURG – According to an audit report released today by the Pennsylvania Public Utility Commission (PUC), PECO Energy Co. may realize yearly savings up to $6.6 million by implementing recommendations contained in the audit.

The Commission voted 5-0 to make the audit report and the company's implementation plan public.  The Stratified Management and Operations Audit analyzed and evaluated management performance in 22 areas.  The audit was conducted by the consulting firm Schumaker & Company, Inc. on behalf of the Commission..

The audit makes 53 recommendations to the companies for improvement.  The company's implementation plan accepted 51 of the recommendations and partially accepted one recommendation while rejecting one recommendation.

For the full press release refer to the PUC Website at http://www.puc.state.pa.us/General/press_releases/Press_Releases.aspx?ShowPR=1833


New Project Engagements:

National Fuel Gas Distribution Corporation (June 2012)Schumaker & Company has been awarded a comprehensive management audit of National Fuel Gas Distribution Corporation (NFGDC) assisting the New York State Department of Public Service (NYSDPS) . The primary focus is the business components of NFGDC’s New York gas business with an emphasis on NFGDC’s effectiveness in meeting its performance goals and the extent to which there are opportunities for improvement. The objectives include determination of possible improvements for management and operations in areas such as corporate mission, objectives, goals and planning; affiliate relationships and transactions; load forecasting; supply procurement; system planning ; capital and O&M budgeting; program and project planning and management; work force management; and performance and results measurement.


Duke Energy Kentucky (May 2012)Schumaker & Company has been retained to assist Duke Energy Kentucky (DEK) with an affiliate management audit in response to the necessity of an affiliate management audit of DEK every two years as ordered by the Kentucky Public Service Commission (KPSC) in Case No. 2005-00228.


Articles:

They Might Not be Giants  – The Redmond Channel Partner Online news of May 18, 2006 published an article by Anne Stuart, the executive editor of Redmond Channel Partner magazine titled They Might Not be Giants speaking to the small business strategies of some Microsoft partners.  One of those firms included in the article was Schumaker & Company, Inc.  The following represents that excerpt:

Redmond Channel Partner
        Schumaker & Co., Ann Arbor, Mich.

When Patricia Schumaker founded her eponymous IT and operations consulting firm in 1986, the company had just two employees (the second was her husband Dennis). They're keenly aware that they're selling their reputations. "When you have your last name tied to the business, people expect something different in the way of service. We're not XYZ Corp.," says Patricia Schumaker, the company's president. "It's much easier to control your reputation when you're a 10-person firm than when you're a 50-person firm."

For that reason, they've kept the company relatively small. Over the past two decades, the company, a Microsoft Certified Partner, has employed up to 15 people; currently, eight full-time equivalents handle the firm's work.

Dennis Schumaker, the firm's executive vice president, calls the current payroll the perfect size for the collaborative culture that's been a company hallmark. "When you're all working in one big room, there's no need to have staff meetings. You all know what's going on," he says. "As you grow, you start to get involved in office politics."

To keep headcount low, the Schumaker's require all employees to share in administrative tasks. "Our philosophy has been that you can work people down, but you can't work them up," Dennis Schumaker says. "You can take consultants and have them do their own copying and word processing, but you can't take somebody who just does word processing and make them a consultant." They also require all employees to contribute billable hours, he adds: "We're a consulting firm, you don't make money when people are in the office. They have to be out at client sites."

The fastest-growing consulting firms tend to concentrate on serving just one or two big accounts, and "if those clients go away, they crash and burn real quickly," Dennis Schumaker says. So Schumaker & Co. maintains a stable of customers in different industries, including state government, utilities and telecom companies. That diversity allows them to weather periodic downturns without cutting staff. When business is booming, they bring in contractors.

The Schumaker's haven't ruled out the possibility of increasing headcount to 20 or even 25 employees, "but so far, we've opted not to do that," Patricia Schumaker says. "If we do go that route, it will be controlled growth."


Business Continuity – The Executive Renaissance Forums Fall 2003 newsletter, The Forum, has published an article by Ms. Gail Stopar, Consultant and our firm's Business Development Manager, titled Business Continuity: Security Starts Within.  Ms. Stopar has 20 plus years of business and personnel management, corporate and academic training, software engineering, and technical writing experience in the computer, banking, and automotive industries. She has comprehensive experience leading documentation and training areas, composing, editing, and maintaining documents, databases, web sites and spreadsheets. Her experience has demonstrated her ability to interact and communicate effectively across all organizational levels; develop and teach employees, management, and public courses; work independently or as part of a team; prioritize and problem-solve effectively during crunch times and/or while multi-tasking; and service both internal and external customers.  

The first paragraph of the article appears in the box below.  To read the complete article (PDF format), found on the front cover of The Forum, click the NEW icon.

Business recovery happens much more frequently within an organization than you may think.  Sure, we've all heard about disruptions and continuity problems occurring during natural disasters, theft, computer viruses, and now terrorism.  But there exists a much more passive calamity - just waiting in the wings of all companies.  Most likely, we have all experienced it at one time or another and to some degree or another, but have not addressed it as a business continuity and security issue.  I'm talking about business process workflow from one employee to another, one department to another, or one office to another.


Training:

Internal Microsoft Office Training Classes – We continually put our staff through a series of internal training classes on the utilization of the advanced features of Microsoft Word, Excel, Access, Power Point, Outlook, and Project. (For example: Do you know how to automatically merge documents, add numbering to chapters, and generate a table of contents and exhibits in three minutes?) It is our belief that this continuing training of our consultants in advanced software capabilities makes them more efficient and capable, thereby rendering them as more valuable to our clients. We can customize a training package at any level of expertise for your company in any of the Microsoft products. Please contact us if you are interested in exploring this option.


Inside SCHUCO:

Microsoft Customer Satisfaction Survey  – Microsoft Program Certified and Gold Certified Partners were recently invited to participate in an exclusive event affording Schumaker & Company the opportunity to gain insight into our own customer base.  The Microsoft sponsored Customer Satisfaction Survey (distributed by a third party vendor so Microsoft sees only the aggregated results, not the customer contact lists or individual customer’s data) is a new benefit that allowed us to survey and measure customer satisfaction with partners’ services and solutions.  Of 19 customers surveyed, Schumaker & Company's overall satisfaction and loyalty NSAT (a standard for measuring customer satisfaction based on the overall satisfaction' scores where NSAT = ('Very Satisfied' - ('Somewhat Dissatisfied' + 'Very Dissatisfied')) + 100) rating was the best possible at "Very Satisfied."

Customers chose the following as our top five best areas of strength:

100% chose - Overall quality of prepackaged technology solution
66% chose - Overall quality of consulting services
62% chose - Overall quality of hardware and network implementation or installation services
50% chose - Overall value of technology solutions provided for your specific business needs
42% chose - Ease of doing business


Windows 2010 UpgradeWe have recently upgraded our internal network to the Windows 2010 platform, including the migration of our internal communications system. Our initial experience has been very positive in terms of speed, capability, and stability. If you are interested in exploring the potential for upgrading your office network, please contact us.


Web Site Changes ComingThis site was designed and constructed by our in-house staff and we think that they have done a great job. However, we are continually evaluating your comments and suggestions about its use and will be revising our navigation methods to make them more consistent.  We have tried to make it a viable communication tool and source of information for our clients, our consultants, and for the general public. It is our intention that it be easy to navigate and replete with up-to-date information about Schumaker & Company. Please continue to provide us with your comments and suggestions.


Diversity Award: January, 2011Schumaker & Company, Inc. has been ranked number 190 in the Top 500 Emerging Businesses in the U.S.

Diversity Award: January, 2010Schumaker & Company, Inc. has been ranked number 99 in the Top 500 Emerging Businesses in the U.S., number 27 in the Top 50 Women Owned Businesses in Michigan 2010, and number 98 in the Top 100 Privately held Businesses in Michigan 2010 by DiversityBusiness.com, the nation's primary resource portal for small businesses and large organizational buyers. 

Diversity Award: January, 2009Schumaker & Company, Inc. has been selected as one of the Top 500 Emerging Businesses in the U.S. by DiversityBusiness.com, the nation's primary resource portal for small businesses and large organizational buyers.  Over 650,000 businesses in the United Sates had the opportunity to participate in their 9th annual business survey.  This list is a classification that represents the top small businesses in the U.S., in sectors such as technology, manufacturing, food service and professional services.

Diversity Award: March, 2005In recognition of the economic power of multicultural businesses, DiversityBusiness.com, the nations leading multicultural internet site, recently named Schumaker & Company, Inc. as one of the top 100 diversity-owned businesses in Michigan (Div100) and stated that "Schumaker & Company has distinguished their firm as one of the top entrepreneurs in the country and most deserving of this award and recognition."

The Div100 is the 6th annual listing of the Nation's top 100 diversity-owned businesses.  Ranging in revenue size, the companies listed on the Div100 represent the Nation's top multicultural earners and challenge the long-held notion that a diversity-owned business is small or insignificant.  Div100 members are sought after by major corporations wishing to increase spending with diversity owned companies.

Diversity Award: December, 2004 Congratulations,
Schumaker & Company, Inc.
has been selected as a Top Owned Business by DiversityBusiness.com.  With over 3 million diversity owned businesses in the country, you have distinguished yourself as one of the top entrepreneurs and are most deserving of this award and recognition.

 

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3101 Walnut Ridge. Ann Arbor, MI  48103
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